ONLINE EVENT PLATFORM – Features and FAQ

Updating Your Profile

When you first sign in to the OnAIR Portal, the Event Check In window displays, where you can update your profile, capture or add a profile photo and review your privacy settings. To edit or change these settings, please click on your profile photo at the top right of the screen and select My Settings.. See video: https://vimeo.com/500885976/2a4469e5ea

 

Upgrading from Basic online Pas to Premium Online pass

If you want to upgrade, go to the registration link in the email you received with the online event platform access link, and you will be able to upgrade and pay by credit card. After that refresh data in the OnAir platform (by clicking on your profile photo) and you will have access to the sessions and discussions.

Live Host

At various times during the event, the Live Host window may appear to provide further information about the event. You can choose to mute the Live Host by clicking on the volume icon and you can move or minimize the Live Host window as needed.

 

Using the What’s On – Timeline

Sessions and functions that are happening each day are listed in the timeline in chronological order. You can click on any of the items in the timeline to view additional information and join the session or function.

 

Muting your Camera and Microphone

When using the instant meeting in the Meeting Hub or in the Exhibitor listing, or using Live Support or joining a Discussion Group, once the Video Call starts your camera and microphone will be enabled by default. Click on the icons in the video window to disable the camera and mute your microphone as needed.

 

Navigating a Session and using the back up Stream

You can join and interact in any session that shows on your what’s on timeline. See how to video here: https://vimeo.com/502200100/cfdce751b7

If you have issues with viewing the stream, you have the ability to select one of the back up streams: on the bottom left of the screen you will see a link “issue viewing this?” – you click and select one of the back up streams to access the presentation.

 

Joining a Discussion Group

(PREMIUM Online delegates only)

To join a discussion group you first need to enter the session. There you will see the different topics that are being discussed. When you click on a topic, you will be sent to a discussion group room with other participants and can immediately start the discussion. You can leave the discussion group at anytime and decide to join another, by clicking on the other topic you are interested in. See video: https://vimeo.com/502195329/56974ae70c

Discussion groups are not recorded.

 

Connect with a participants in the Meeting Hub

(PREMIUM Online delegates only)

The Meeting Hub allows you to look for, connect and communicate with other attendees. Once you have located an attendee you want to connect with, click the Connect button. Once the other attendee accepts your request, you can choose to interact with your connection by starting a live chat or live video call. You can also schedule to meet at a future time, send messages and take notes. Contact information for all attendees you have connected with will be included when you export your contacts (see the Exporting your Notes and Contacts for additional information).

See video: https://vimeo.com/502190113/679df34fea

Basic Online pass holders are able to accept connections requests and connect with exhibitors and sponsors at their company showcase, but do not access the lost of participants.

 

Exhibitor Listing

You can visit the Exhibitor Listing at any time during the event by clicking on the Exhibitor Listing button at the right of the timeline. When you are in the listing, you can search and browse through the list of exhibitors. Clicking on the View Button lets you review the Exhibitor’s Information and download any available brochures. You can also choose to connect with members of the Exhibitor team via the Meeting Hub. If the exhibition is open and the exhibitor’s staff is online, you can request a live meeting and you will be placed in a queue. You can always see your position in the queue and when you reach the top of the queue a video meeting with the selected member of the exhibitor’s team will begin.

See the video on how to visit a company and meet with them: https://vimeo.com/500487138/44690752ac

 

Table Talks

During the Table Talks session, you will be able to browse and search for talks topics presentations that interest you. Click on the Topic to find out more information and to enter to view the live presentation and discussion with the exhibitor. When the presenter adds you to their presentation, your microphone will be unmuted. You can mute and unmute your microphone at any time if you wish to interact and ask the author questions. You can also use the discussion forum, download presenter handouts and enter your own notes.

See the video about Table Talks: https://vimeo.com/502553466/358a1bf389

Table talks are not recorded.

 

On-Demand Presentations

All presentations of each online day will be made available on-demand after the day, simply click on the day to access the presentation, enter the presentation and play the recording using the blue “Play” button in the Session recording box. On demand presentations are also available in the on Demand gallery (click on Marketplace gallery to access the on Demand Content gallery).

A selection of GSX+ sessions is also available on demand as a bonus to PREMIUM Online delegates – through the timeline (da of GSX) or the on-demand content gallery.

 

Do Not Disturb (DND) Button

Next to the Help Sign you will find a DND button. If you activate it, you will not receive calls, chats or messages from other attendees popping in your event platform screen.

 

Exporting your Notes and Contacts

Any notes that you take throughout the event can be exported by selecting the Export icon in the top right of the screen near your Profile image. In additional, all Meeting Hub connections you have make with other OnAIR participants will save their contact information, that you can export using the Export option as well. See video: https://vimeo.com/500875428/d4e73cafdb

 

Recommended Browser

OnAir is best used on Chrome and Opera.

 

Live Support for Technical Issues

Our Live Event Support Team is online and available for you. If you have any questions or need technical assistance, please click on the red Live Support icon in the top right of the screen.

 

Having Camera or Mic Problems?

Please reset or review your browser permissions for your camera and microphone. For example, in Chrome, you can click on the small lock icon to the right of the portal URL to check on these settings.